The successful candidate will be responsible for handling
relations with suppliers, resolving quality issues, planning the activities for
the tour groups before the season start in pursuit of our company’s excellence
goals.
Responsibilities
include:
·
Book all services
with local suppliers prior to start of the season (hotels, bus companies,
restaurants, local guides, etc.)
·
Handling
administrative tasks such as: preparing all Group documents, reviewing all
Group and Guide travel expenses, collecting and filing all end of trip
documents
·
Review surveys from
Travelers and End of Trip Report from Trip Leaders
·
Handle all
medical/other emergencies for passengers on site in coordination with Tour
Guide and Home Office in the USA
·
Provide sales
updates to suppliers on monthly/weekly basis
·
Book and confirm all
arrival and departure transfers (to/from airport)
·
Book and confirm
special arrangements for individual passengers
·
Resolve quality
issues and handle relations with suppliers (bus companies, restaurants, local
guides, etc.)
·
Offer 24/7 emergency
support for all guides
·
After hours and
weekend support phone for emergencies on rotation (1 every 3 weeks)
Requirements:
·
2+ years’ experience in Travel &
Tourism Business Prefered
·
Fluent English
written and spoken (Company official language: English)
·
Proficient with
Microsoft Office package (especially Excel)
·
Experience with
Amadeus and AS400 platform preferred
·
Strong People Skills
& Customer Care Oriented
·
Self-starter who is
able respect deadlines and prioritize
·
Demonstrated success
in making tough decisions and taking risks
·
Ability to work
longer hours
Please send your CV to [email protected]